This course is based on the HSE’s Policy on the Prevention and Management of Work-Related Aggression & Violence 2018, their Strategy for Managing Work-related Aggression and Violence within the Irish Health Service 2008 and the Mental Health Commissions’ Code of Practice on the use of Physical Restraint.
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The following will be discussed in the theory element of the class:
➢ Theory of violence and aggression in the workplace
➢ What violence and aggression in the workplace is?
➢ Understanding and managing conflict within healthcare
➢ Ethical & Legal requirements associated with violence and aggression
➢ Strategies to avoid occurrences of aggression and violence
➢ Identification, assessment, & resolution of conflict
➢ Recognition, assessment, & management of escalating situations.
➢ Assault cycle
➢ Recognition & assessment of the escalation process
➢ Use of stage specific de-escalation skills
➢ Service user and situation specific risk assessment and management.
➢ Verbal de-escalation skills
➢ Management of verbal aggression
➢ Crisis management
➢ Physical and psychological risks involved in physical interventions
➢ Safe practice in lone working and working alone
➢ Personal safety in providing physical care
➢ Risks associated with the use of physical interventions
The practical element of the course will include the following
➢ Defence from: Kicks, punches & slaps Demonstration & practical’s
➢ Disengagement from: Wrist/arm, clothing, neck, body hold, biting, hair & ligature Demonstration & practical’s