Prevention & Management of Aggression & Violence


This course is based on the HSE’s Policy on the Prevention and Management of Work-Related Aggression & Violence 2018, their Strategy for Managing Work-related Aggression and Violence within the Irish Health Service 2008 and the Mental Health Commissions’ Code of Practice on the use of Physical Restraint.


The following will be discussed in the theory element of the class:

➢ Theory of violence and aggression in the workplace

➢ What violence and aggression in the workplace is?

➢ Understanding and managing conflict within healthcare

➢ Ethical & Legal requirements associated with violence and aggression

➢ Strategies to avoid occurrences of aggression and violence

➢ Identification, assessment, & resolution of conflict

➢ Recognition, assessment, & management of escalating situations.

➢ Assault cycle

➢ Recognition & assessment of the escalation process

➢ Use of stage specific de-escalation skills

➢ Service user and situation specific risk assessment and management.

➢ Verbal de-escalation skills

➢ Management of verbal aggression

➢ Crisis management

➢ Physical and psychological risks involved in physical interventions

➢ Safe practice in lone working and working alone

➢ Personal safety in providing physical care

➢ Risks associated with the use of physical interventions

The practical element of the course will include the following

➢ Defence from: Kicks, punches & slaps Demonstration & practical’s
➢ Disengagement from: Wrist/arm, clothing, neck, body hold, biting, hair & ligature Demonstration & practical’s