Prevention & Management of Aggression & Violence

This course is based on the HSE’s Policy on the Prevention and Management of Work-Related Aggression & Violence 2018, their Strategy for Managing Work-related Aggression and Violence within the Irish Health Service 2008 and the Mental Health Commissions’ Code of Practice on the use of Physical Restraint. This is not a CPI credited course.

€120.00 excl.

Description

The following will be discussed in the theory element of the class:

➢ Theory of violence and aggression in the workplace

➢ What violence and aggression in the workplace is?

➢ Understanding and managing conflict within healthcare

➢ Ethical & Legal requirements associated with violence and aggression

➢ Strategies to avoid occurrences of aggression and violence

➢ Identification, assessment, & resolution of conflict

➢ Recognition, assessment, & management of escalating situations.

➢ Assault cycle

➢ Recognition & assessment of the escalation process

➢ Use of stage specific de-escalation skills

➢ Service user and situation specific risk assessment and management.

➢ Verbal de-escalation skills

➢ Management of verbal aggression

➢ Crisis management

➢ Physical and psychological risks involved in physical interventions

➢ Safe practice in lone working and working alone

➢ Personal safety in providing physical care

➢ Risks associated with the use of physical interventions

The practical element of the course will include the following

➢ Defence from: Kicks, punches & slaps Demonstration & practical’s
➢ Disengagement from: Wrist/arm, clothing, neck, body hold, biting, hair & ligature Demonstration & practical’s