All tickets will be updated as closed and a note placed with who will be supporting the student.
FAQ Category: General
Any questions in relation the ticketing system can be emailed to educationsupport@servisource.ie
Ciara Clarke – Account Manager
042 9368382
Jenny McShane – Bookings and Recruitment Coordinator
042 9368323
Bronwyn Taylor – Education Support Administrator
042 9368329
There is an add attachment section on the form which will allow you to attach documents eg student timetables.
We appreciate the nature of the support and that students may not take up or defer their place. Click on ‘post reply’ – enter the information – click on submit reply. An email will be automatically sent to the Education Support Team to notify them of the update.
Once the form is submitted it cannot be changed. Once you log into your ticketing system, click on the ticket that needs editing/changing/updating. Click on ‘post reply’ – enter the information – click on submit reply. An email will be automatically sent to the Education Support Team to notify them of any changes.
Log into the webpage at the following address https://servisourcetraining.ie/esw-requests and click on ‘create ticket’ in the top left-hand side. Populate all information into the form. Once the ticket is submitted it will appear on your ticket list. The information is then forwarded to our internal ticketing system and our team emailed to notify of the new request.
Passwords are set by Servisource. Passwords issued have a secure format and it is not recommended to change your password at any time except if you think your password may have been stolen.
If you forgot your password, please contact the team at educationsupport@servisource.ie and we can issue you your password.