Terms and Conditions
Please read this agreement carefully before accessing or using the service. By accessing or using the service, you agree to be bound by the terms and conditions below. Servisource Training may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement. Advertiser terms and conditions form part of our general terms for use of the Site. Servisource Training also has a comprehensive privacy policy for users.
Introduction
This Privacy Policy sets out the foundation on which all personal data that Servisource Training collect from you, or that you provide to us via our website and any other group affiliate websites, will be processed by us.
Read this policy carefully to understand Servisource Training practices relating to your personal data and how we will treat it.
If you do not accept that we process your data in the manner detailed in this Policy, please do not submit any personal data to us.
The Controller of your Data
Our parent company Cpl Group Limited is registered as a data controller in the Republic of Ireland for the purposes of the General Data Protection Regulation (EU) 2016/679 of the European Parliament on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
CPL Group Limited will deal with the Irish Office of the Data Protection Commissioner as the Lead Supervisory Authority for regulating all data protection matters within the Organisation. At CPL Group Limited, we guarantee that all the data you send to us is processed fairly and lawfully, and with due skill and care. We will also guarantee you that the data you submit is solely used in accordance with the purposes as set out in this policy.
Collection and Use of your Personal Information
Servisource Training collects and uses your personal information to perform the services you have requested. We will collect personal data. Personal data will generally consist of your name, contact details and other information for the purposes of booking a training course. Servisource Training will confirm your consent for us to hold your personal information before it is stored and processed. The personal data will be requested, stored, processed, used and disclosed by Servisource Training to:
- Servisource Training In line with the nature of training services, we will keep your data on our database with your consent.
- For tailoring the version of our website you see when you log on to make it relevant to you.
- Communicate with you about relevant training courses and provide guidance and support.
- Where we have a bona fide requirement by law to disclose it to third parties in relation to the detection of crime, the collection of taxes or duties, in order to comply with any applicable law and court orders.
For people being employed by Servisource Training, additional personal information is required to facilitate employment, compliance and payment services, such as bank account details, national identification numbers and visa details. This data will only be held for as long as it is required to provide such employment services and will be deleted once your employment has finished and data is not required for any other legal purposes.
This list is not exhaustive and we may seek to process, use or disclose your information for any other purpose which has not been listed above always with your explicit consent.
We reserve the right to assign your data to a third party in the event of a sale, merger, liquidation, receivership or transfer of all the assets of our company in circumstances where the third party agrees to observe the terms of this Privacy Policy. Servisource Training will notify you of such circumstances and you will be afforded an opportunity to opt-out.
Who Can Access your Data?
The information that you have provided to us may be made available to personnel working in Servisource Training and our affiliate companies. Your personal data is wholly stored and processed within the European Economic Area.
Where your personal information is required to be sent outside the European Economic Area we will contact you for your permission prior to the disclosure of your personal information. In the event that we need to transfer your personal information outside the European Economic Area we will take the appropriate steps to guarantee that your privacy rights continue to be protected as detailed in this Privacy Policy.
Existing Data Information with Servisource Training
We will use our best endeavours to guarantee that all Personal Data that you have submitted to us is maintained and up to date. However, it is your responsibility to inform us of any changes to your Personal Data to ensure that it is up to date.
Where we currently hold personal information about you, you may at any time request that we modify, update, erase or provide a copy of this information to you. We will also provide an annual reminder for you to update this data or request your data to be removed.
All such deletions and date updates should be sent by submitting your details and including the email address of record through the following form links:
Request to have your data removed: https://servisourcetraining.ie/request-for-removal/
Subject Access Request: https://servisourcetraining.ie/subject-access-request/
These will be actioned within one week and you will receive confirmation that this has been completed. We may only refuse your request where we are legally obliged to do so. Where your request has been refused we will provide you with reasons for this refusal. We will then hold such data for only as long as it is necessarily required by law.
Security of your Personal Information
We are committed to the protection of Personal Information submitted to us. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. While Servisource Training takes all due care in ensuring the privacy and integrity of the information that you provide, we recognise that no data transmission over the Internet can be guaranteed to be 100% secure. The possibility exists that this information could be unlawfully observed by a third party while in transit over the Internet. Servisource Training accepts no liability should this occur. Our company websites are hosted with WPEngine. For more information on WpEngine GDPR Compliance please visit https://wpengine.com/support/gdpr-compliance/
Cookies
Cookies is a text file that is stored on your computer’s hard drive relating to your viewing history of a website. If you return to that website, it can present tailored selections to you created upon the stored information about your last visit. You can normally adjust the settings of your browser to avoid the acceptance of cookies. Cookies will not harm your system.
We use site tracking software to monitor traffic patterns and site usage to help us develop the design and layout of the websites.
Security: These cookies allow us to securely access to your account.
Preference: These cookies are used to store your preferences like language choice and display of course search results.
Analytics: In order to monitor how our sites are performing, we collect data about page visits. This information is completely anonymous — we cannot determine who it came from. When we use this data, we look at numbers of visitors overall rather than individual visits.
Analytics information is used in reports and to improve our site. For example, we have used analytics data to add, remove or change features of the site based on how popular they are with users. We track, for example
- Page views
- Popular times
- Length of visit
- Where visitors came from
- Technical data about devices or browsers used to access the site
We use Google to provide our analytics data. You can read more about how Google Analytics treats your data at: Google: Safeguarding your data. You can also read Google’s full privacy policy.
Site features: We track which courses you look at so we can show you similar training opportunities.
Session: As you move through the site, various pieces of information need to be stored in order for the site to function properly. For example, if you perform a search for courses, the search terms you use will be remembered so that you can change them later. If you log in, we will remember which account you logged in with.
Changes to this Privacy Statement
Where a change is made to this Privacy Policy it will be set out on our websites to ensure that you are aware of what information we collect and how we will use it. If we plan to use Personal Data in a way that is inconsistent from that stated in this Privacy Policy, we will inform in advance you by email, and it will be your decision as to whether or not you are happy that we continue store and process your information.
This privacy policy is effective from 20/04/18.